Hello! I'm JJ, a seasoned business consultant and customer success leader with a robust background in enhancing operational efficiencies and driving growth across various industries. With a degree in Business Administration from Mars Hill University, I have cultivated a career marked by strategic influence and tangible success.

Since 2012, I've been instrumental in transforming business operations, elevating customer success, and optimizing revenue streams. At PredictHQ, I advanced from overseeing customer success to leading a combined team of technical pre-sales and consulting services. Here, I spearheaded initiatives that reduced implementation times and significantly expanded customer acquisition by integrating strategic customer engagement with our executive team.

Previously, I've served in multiple roles across customer success and business operations at Reputation.com, the leading CX platform for enterprises, and Cantaloupe, Inc, a global leader of cashless payments and warehousing in the unattended retail space. My approach has always been about creating synergies between sales, customer success and the broader business, ensuring a cohesive strategy that maximizes client investment and satisfaction.

As a consultant, I leverage my extensive experience to advise clients on critical business process enhancements and system implementations that drive transparency and efficiency. Whether it's developing a new client retention strategy or recreating internal workflows between finance and go-to-market, I ensure that solutions are scalable, impactful, and aligned with business goals.

I'm excited to bring my expertise to help your business reach its fullest potential. Let's connect and explore how we can achieve outstanding results together!